Frequently asked
questions

How do I place an order?

Orders can be placed directly through our website or by completing the Custom Inquiry Form. The Dash & Feather process is highly collaborative — we work closely with each client to ensure every detail is finalized before production begins.

How long does it take to receive my piece?

Production timelines vary based on design complexity and current scheduling. Most projects are completed within 3–4 weeks after design approval. Every piece is crafted with precision, care, and attention to detail that reflects our studio's quality standards.

Do you offer rush orders?

Rush orders are occasionally available depending on current capacity. If you have a specific deadline, please contact us to discuss options — we'll always make every effort to accommodate your timeline when possible.

Where do you ship?

Dash & Feather ships nationwide within the United States and offers international shipping on select projects. If you're located outside the U.S., please reach out through our Custom Inquiry Form to discuss international delivery options — we'll always do our best to ensure your piece reaches you safely, wherever you are in the world.

Our work travels far — crafted here, cherished everywhere.

Is shipping included?

Shipping is calculated at checkout and varies based on size, weight, and destination. Local pickup or delivery options may be available for select orders.

Can I request a completely custom design?

Yes. Custom work is at the heart of Dash & Feather. Whether you're envisioning a one-of-a-kind statement piece or a cohesive collection, our studio will collaborate with you to bring your vision to life with precision and artistry.

Do you make outdoor-safe products?

We offer materials and finishes suitable for outdoor use upon request. Please note this when ordering so we can tailor your design for long-lasting performance.